Receive a $5, flat-rate shipping option on orders over $50, and a FREE option on orders over $100 (Within Canada only, before tax)

Please note: $5 and FREE shipping offers will be usng Canada Post, and orders placed with Canada Post as of October 22, 2018 may experience a delay in the event of a strike.

<h2>Glass Aromatherapy Jewelry<h2>

Q: How do they work?

A: Pixie Aromatherapy Pendants are designed to slowly diffuse essential oils, bathing you in subtle healing aromas wherever you go. The tiny open hole at the bottom or each one is pushed up to form an inverted funnel within the reservoir. This shape traps the oils using the same concept as a wasp trap. Tip it, or turn it upside down. The oil won't come out, but the scent will.

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Q: CAN I REFill It?

A: Yes! Simply turn the pendant upside down and use the pressure of an eyedropper to force the essential oils through the funnel.

Insert the eyedropper as far into the funnel as it will go, and use a pumping action. You can fill the reservoir until the oil reaches the tip of the funnel. After filling, use a tissue to wipe out the inside of the funnel.

Q: I have left my pendant sitting for a while, and the oil seems to have dried out. What do I do?

A: Some oils may gum up when left to evaporate completely. This can be avoided by topping up the oils every week or so. You can stir up and refresh any old oil by pumping a fresh eyedropper of oil into the pendant. If your oils do gum up, soften them by adding rubbing alcohol and letting them sit over night before extracting the blend with our Pixie Glassworks Aromatherapy Care Kit syringe.

Q: Are they durable?

A: Absolutely! Pixie Aromatherapy products are hand-blown using top quality borosilicate (hard) glass.

This is one of the most durable types of glass in the world. It is the same type of glass used for laboratory apparatus and kitchenware. To maximize strength, each piece is annealed in a kiln after being shaped in the torch flame. 

Q: Can I change the ink in my Pixie Glassworks Aromatherapy pen?

A: Yes! We use the ink insert that comes in a BIC Crystal pen. You can find these at almost any stationery office supply store. If you are having a hard time finding them, just e-mail us and we'll help you out.

Simply pull the old one out and pop the new one in. You may need to use pliers to quickly remove the pen insert from the BIC pen. If you find that the new insert is a bit too long, take a pair of scissors and trim up the end. 

Q: Can I change the scent, and how do I clean my pendant?

A: Absolutely! We have a kit for that.

Start off by adding a couple of drops of rubbing alcohol to your pendant to soften and dilute the old oils, and then again after the oils have been extracted to rinse the pendant if necessary. A 25 gauge, 1 inch, blunt syringe and an eyedropper are included in our Pixie Glassworks Aromatherapy Care Kit, and all aromatherapy jewelry is tested to ensure the funnel holes fit the specific size of syringe used to extract the oil. Simply follow the instructions included in the kit, and use the syringe to extract the old oil. 

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Q: I heard you took these products to the TV show Dragon's it true?

A: Yes, it's true! It was a great adventure and in the end, being on the show was the best thing ever for our business. Kevin O'Leary was not as grouchy as usual (maybe our Cheer-Up blend had something to do with it!). If you'd like to see the episode or read more about our Dragon's Den adventures, please visit our Dragon's Den page.

Q: What method of shipping do you use?

A: We use Canada Post expedited shipping, unless otherwise selected. Expedited packages include a tracking number and shipping charges are calculated in real-time.

Canada Post expedited shipping for our retail customers is a flat-rate $5.00 on orders over $50.00, and FREE on orders over $100.00 (within Canada only, before tax).

Please check out our page on US/International Shipping for information about shipping outside of Canada.

Q: I'd like to come visit your studio/storefront and pick up my package, rather than having it shipped. How do I go about this?

If you are local, and would like to pick up your package when it is ready, please use the promo code Pickup or NoShipping at checkout, and leave us a note in the "Note to seller" box at checkout. We will give you a shout when your order is ready for pickup either via email or phone. 

Get in touch

If email isn't your thing...

We are located at 9322 60 Avenue in Edmonton, Alberta, Canada. Our postal code is T6E 0C1 should you wish to write us.

We can be reached by phone at 780-436-4460 from 9:30am to 5:00pm, Monday through Friday, and Saturdays from 11:00am to 5:00pm.

We are closed on Sundays and holidays unless otherwise stipulated. If we are unavailable, please leave us a message. We'd love to hear from you!

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