Refund Policy

If you have any problems or are dissatisfied with your Pixie Glassworks product within 30 days of your purchase, please contact us to make arrangements for an exchange or refund of your original purchase amount. Items that are unused and in original packaging will qualify for a full refund. Shipping charges for returned items may apply. 

We may ask for a photo of damaged or defective items to be submitted, in order for us to determine a cause and action. Please keep in mind that our products are made from glass, and though borosilicate is extremely durable, it is not unbreakable. 

Please see our tips for maintaining your Pixie Glassworks aromatherapy jewelry located on our homepage, under the heading "FAQs & Resources".

Damage caused by misuse, or by using tools other than those described may result in the nullification of any warranty available. 

To complete your return, we require a receipt or proof of purchase.  

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

sales@pixieglassworks.com.

We will replace items if they are defective or damaged as determine by Pixie Glassworks, or if an item is unsatisfactory and has not been used and is still in it's original packaging. If you need to exchange it for the same item, send us an email at sales@pixieglassworks.com and send your item to: 9322 60 Ave Edmonton  CA T6E 0C1.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

  

To return your product, you should mail your product to: 9322 60 Ave Edmonton  CA T6E 0C1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100.00, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.